Access a Customer's Call Manager as a Partner

Access a Customer's Call Manager as a Partner

Partners can access the Call Manager instances for all their customers, both at their Partner level and for all child Partners.
  1. Login to admin.yourbrand.com Partner Management portal.
  2. Navigate to the appropriate Partner level
  3. Select Customers on the left side navigation
  4. Select List from the Services column for the appropraite Customer row
  5. Click Access Service (under the Actions column)

This will generate you temporary access to the end customer's service (e.g. Call Manager) for 24 hours. After that time you will need to go back to your provisioner portal and click 'Access Service' again.


    • Related Articles

    • Partner Hierarchy

      Partner Hierarchy Overview The Partner Management portal allows full flexibility in how your Partner tree is built. This is to allow you to match the hierarchy with your own business. At a high level there are three fundamental object types: Partners ...

    • Adding A Customer and Service

      Customers can be onboarded via the Partner Management Portal. Adding A Customer Once logged in, selected Customers from the left side menu, then 'Add Customer' button on the right. You will see the new Customer form: The customer name and reference ...

    • Partner Management API Integration

      The Partner Management portal supports operation via both the UI and underlying API. For those partners that already have their own partner and product management system you may prefer to integrate via API to avoid introducting a new portal. Often ...

    • What's new in Provisioner

      November 2025 Customer Tenant Usage Reporting The Provisioner UI now allows customer reporting to be viewed from the UI. This is available via the Customer Service instance list, then select 'Status' to see a table of available report data covering ...

    • Microsoft App Registrations: Publisher Verification

      As part of creating a brand, app registrations for the Partner portal and Call Manager service are created in the Partner's Microsoft tenant. This allows you to control the branding for these (such as name and logo). It also allows you to verify the ...