Introduction to the Dashboard

Introduction to the Dashboard

The dashboard in Call Manager gives a high-level overview of the status of your Teams Phone System. It provides a quick view of:
  1. Wizard Call Flows
  2. Microsoft Licensing
  3. Microsoft User Count
  4. Phone Numbers
  5. Recent Phone Calls

Wizard Call Flows

The top section will invite you to setup a wizard call flow if you have not already. A Wizard Call Flow is Call Manager's name for a phone number and call routing plan that is configured from Call Manager's Setup Wizard interface. For more information about this see the Setup Wizard page.

License, User, Number Statistics

The statistics circles give an overview of Licenses, Phone Enabled Users and Spare Numbers.
  1. Licenses refers to the number of Teams Phone System licenses your tenant has. This is the Microsoft license required to allow an end Teams user to receive calls from a PSTN number.
  2. Total user count is all standard user objects from Microsoft. This does not include resource accounts, or guest users. Enabled user count is those that have consumed a suitable license. This means they are ready to be used as a recipient in a call flow, if they have enterprise voice enabled. 
  3. Spare numbers shows the count between total numbers and those that are unassigned. This includes all sources of numbers (e.g. Microsoft, Operator Connect, Direct Routing). Spare numbers are any that are unassigned, regardless of their usage type.

Recent Phone Calls

This graph shows the number of phone calls from your tenant in the last 7 days. This is 7 full days, so phone calls from the current day do not show, rather the most recent column is a full count of yesterday's phone calls.

Only PSTN calls are included, whether to a user or bot (e.g. Auto Attendant, Call Queue etc). Teams to teams calls are not included.

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