What's new in Call Manager

What's new in Call Manager

January 2026

Enhanced User Role Support

Call Manager now offers extended user role support.

December 2025

Enhanced Holiday Support

Call Manager's Wizard Call Flows now supports custom holiday days. More information on custom days and auto-renewing public holidays can be found here.

November 2025

Wizard Call Flow Logs

Call Manager now allows users to review the build steps for a Wizard Call Flow. This can be helpful to understand the steps taken by the background build jobs. If Microsoft fail to process part of the build it can be viewed here. Further details are available here.

Enhanced Auto Attendant and Call Queue Support

Call Manager now supports extended options for Call Queues and Auto Attendants. This introduces some of the missing features from TAC, including voice responses and directory settings on Auto Attendant menus.

Auto Create Resource Accounts

When a Wizard Call Flow is created or updated, Call Manager will now automatically top-up its available pool of Microsoft Resource Accounts. This avoids the need for customer administrators to re-run the admin setup process when the number of available resource accounts runs low.

Caller ID Support

Call Manager now supports operations to create, edit and delete Caller ID policies. The policies can be assigned to end users via the standard user settings screen. Read more about how to work with Caller ID policies here. Caller ID policies will be automatically created for each Wizard Call Flow. 

Enhanced Call Manager Menu

Based on customer feedback a new and improved menu navigation is now available. Further details can be found here.

October 2025

Improved Tenant Overview

The dashboard tenant overview stats now includes a more accurate set of used/available counts for licenses and users. Read more about these figures on our Dashboard Overview page.

Blocked Number Support

Call Manager now allows you to block spam numbers. Both individual numbers and number ranges (via basic regular expression patterns). A new block button appears on the Call Log display, and a new Blocked Numbers page is available from the left menu under Numbers. See Blocked Numbers for more information.

Improved Number Selection

The Wizard for new call flows now has improved number selection. Numbers that do not have the required active capability in Microsoft for Auto Attendant use, but could be converted to be usable, now show with a suitable User message. This is helpful for tenants with large pools of numbers to make it clear which existing numbers are for Users and which are for Auto Attendants and Call Queues.

Assign Numbers to Call Queues

Call Manager now allows numbers to be assigned direct to a Call Queue. This capability has always existed for Auto Attendants and has now been extended for Call Queues as well. Call Manager will handle assigning a resource account and suitable virtual license, the user needs only to pick the number and let Call Manager do the rest.

It is now possible to navigate from the Schedules page (under Settings) back to either the Teams Auto Attendant or the Wizard Call Flow that makes use of the selected schedule. This is particularly useful for those tenants that make extensive use of scheduling in their call flows.

September 2025

Improved Portal Email Invitations

Portal invitations can now be deleted direct from the portal. An additional information screen is also available that includes email correlation ID, which aids in debugging any mail deliverability issues.

Time Range Splits

When using the Wizard to create open/closed hours schedule, the time range can now be split using the new per-row menu (e.g. if the business closes for lunch hours each day). Multiple splits are supported. Splits can also be undone using the 'Merge Up' option.

If additional Microsoft licenses or numbers are required, enhanced portal links now allows the user to be redirected to a suitable commerce site when resource limits are reached.

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