November 2025
Wizard Call Flow Logs
Call Manager now allows users to review the build steps for a Wizard Call Flow. This can be helpful to understand the steps taken by the background build jobs. If Microsoft fail to process part of the build it can be viewed here.
Further details are available here.
Enhanced Auto Attendant and Call Queue Support
Call Manager now supports extended options for Call Queues and Auto Attendants. This introduces some of the missing features from TAC, including voice responses and directory settings on Auto Attendant menus.
Auto Create Resource Accounts
When a Wizard Call Flow is created or updated, Call Manager will now automatically top-up its available pool of Microsoft Resource Accounts. This avoids the need for customer administrators to re-run the admin setup process when the number of available resource accounts runs low.
Caller ID Support
Call Manager now supports operations to create, edit and delete Caller ID policies. The policies can be assigned to end users via the standard user settings screen. Read more about how to work with
Caller ID policies here. Caller ID policies will be automatically created for each Wizard Call Flow.
October 2025
Improved Tenant Overview
The dashboard tenant overview stats now includes a more accurate set of used/available counts for licenses and users. Read more about these figures on our
Dashboard Overview page.
Blocked Number Support
Call Manager now allows you to block spam numbers. Both individual numbers and number ranges (via basic regular expression patterns). A new block button appears on the Call Log display, and a new
Blocked Numbers page is available from the left menu under
Numbers. See
Blocked Numbers for more information.
Improved Number Selection
The Wizard for new call flows now has improved number selection. Numbers that do not have the required active capability in Microsoft for Auto Attendant use, but could be converted to be usable, now show with a suitable User message. This is helpful for tenants with large pools of numbers to make it clear which existing numbers are for Users and which are for Auto Attendants and Call Queues.
Assign Numbers to Call Queues
Call Manager now allows numbers to be assigned direct to a Call Queue. This capability has always existed for Auto Attendants and has now been extended for Call Queues as well. Call Manager will handle assigning a resource account and suitable virtual license, the user needs only to pick the number and let Call Manager do the rest.
Navigate from Schedules to Call Flows
It is now possible to navigate from the Schedules page (under Settings) back to either the Teams Auto Attendant or the Wizard Call Flow that makes use of the selected schedule. This is particularly useful for those tenants that make extensive use of scheduling in their call flows.
September 2025
Improved Portal Email Invitations
Portal invitations can now be deleted direct from the portal. An additional information screen is also available that includes email correlation ID, which aids in debugging any mail deliverability issues.
Time Range Splits
When using the Wizard to create open/closed hours schedule, the time range can now be split using the new per-row menu (e.g. if the business closes for lunch hours each day). Multiple splits are supported. Splits can also be undone using the 'Merge Up' option.
Enhanced Portal Links
If additional Microsoft licenses or numbers are required, enhanced portal links now allows the user to be redirected to a suitable commerce site when resource limits are reached.