Updated Call Manager Menu Layout - November 2025
Based on customer feedback, an amended menu is now available in Call Manager starting from November 2025. The new menu changes aim to make the platform even easier to use, and provide clarity for navigating the system as we introduce more features in the coming weeks and months.
If you are still seeing a legacy menu arrangement, talk to your partner about marking your account as ready for the new menu system. You can also preview the UI changes by toggling on 'Show preview UI'. This is available via the top-right user profile menu.
If the toggle is disabled this means your account is already using the latest UI features.
Wizard Call Flow Steps: From Side Menu to Top Step-by-Step Visual Component
The Wizard Call Flows previously had a step-by-step section of the menu. It was also accessible via the Wizard Call Flows page. This side menu has been removed and a new top level stepper component introduced. This removes the confusion around having the same page accessible via two left side links. It also makes the wizard's steps much clearer. The image below shows the clear wizard steps are now displayed along the top of the page:
Schedules and Audio Files - Link with Call Flows
Call Manager has always supported direct read, edit, delete of schedules and audio files. Both of these components were previously under the Settings menu. They are now placed within the Call Flows section. This is to clarify that those schedules and audio files act as direct auxiliary components to those calling objects.
Schedules applies to Wizard Call Flows and Teams Auto Attendants.
Audio Files applies to Wizard Call Flows, Teams Auto Attendants and Teams Call Queues.
Split of Settings and Organization
As Call Manager is introducing more functionality we have adapted our menu design to support the upcoming expansion of features. Settings now contains pages that primarily relate to the Call Manger platform itself. e.g. Background Jobs refers to background tasks that run within the Call Manager platform. Portal Users refers to user configuration specifically to access the Call Manager platform.
The new Organization menu covers configuration pages that relate to wider Teams settings. e.g. our upcoming Caller ID policy management is handled here. Future Teams-wide policy management will also appear here.
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