Call Logs

Call Logs

Viewing Call Logs

Call Logs are available via the left side menu. By default this lists all PSTN calls to your tenant in the last 7 days. This includes Microsoft Calling Plan, Operator Connect and Direct Routing calls.

It is possible to view up to the last 90 days of call logs. A high level summary of the call (duration, caller, callee, and final status) is shown in the table.



Notes
Direct calls between Teams users, or Teams meetings, are not shown in the Call Logs.

Call Detail / Reporting A Call

The information icon at the end of the call log row can be used to view more detailed information about the call.

For problematic calls, the Report Call button in the top right provides a summary, including call ID, that you can provide to your upstream provider. This will help them to troubleshoot any call issues.

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