Call Logs

Call Logs

Viewing Call Logs

Call Logs are available via the left side menu. By default this lists all PSTN calls to your tenant in the last 7 days. This includes Microsoft Calling Plan, Operator Connect and Direct Routing calls.

It is possible to view up to the last 90 days of call logs. A high level summary of the call (duration, caller, callee, and final status) is shown in the table.



Notes
Direct calls between Teams users, or Teams meetings, are not shown in the Call Logs.

Call Detail / Reporting A Call

The information icon at the end of the call log row can be used to view more detailed information about the call.

For problematic calls, the Report Call button in the top right provides a summary, including call ID, that you can provide to your upstream provider. This will help them to troubleshoot any call issues.

    • Related Articles

    • Manage Teams Call Queues

      Call Manager provides the capability to add/edit/delete Microsoft Call Queues directly from the portal. This can be useful for advanced call flows, or for cases where the tenant already had Call Queues configured prior to Call Manager availability. ...

    • Edit Existing Wizard Call Flows

      Once a call flow has been created with the wizard the UI allows future updates to take place using the same call handling wizard and schedule wizard. Navigate to the Wizard Call Flows on the left side menu. You'll then see a list of your existing ...

    • What's new in Call Manager

      October 2025 Improved Tenant Overview The dashboard tenant overview stats now includes a more accurate set of used/available counts for licenses and users. Read more about these figures on our Dashboard Overview page. Blocked Number Support Call ...

    • Call Flow Setup Wizard Overview

      Call Manager provides an interactive wizard to make setting up a phone number in Teams a quick and easy process. The wizard is accessible from the left side menu under 'Setup Wizard'. The four steps: Pre-Flight Checks Numbers Office Hours Call ...

    • Setup A Tenant for Call Manager

      Step 1: Global Administrator Accepts Portal Invite The email address configured at Service creation time will receive an invitation to the service. This will be branded as per the Partner's brand. The user should click the Accept Invitation link and ...