Call Manager provides the capability to add/edit/delete Microsoft Auto Attendants directly from the portal. This can be useful for advanced call flows, or for cases where the tenant already had Auto Attendants configured before Call Manager availability.
Listing Auto Attendants
Navigate to the 'Teams Auto Attendants' menu option on the left side menu, part of the 'Call Flows' drop down. This will show a page that lists available Auto Attendants for edit and removal.
Note that by default the Auto Attendants created by the Call Manager system are not shown here. These should be edited or removed via the Wizard Call Flow interface.
The Auto Attendant table will show if one or more resource account and phone number combinations are configured for the auto attendant. A count of call flows is also shown. In this context a call flow represents an alternative call handling flow dependent on a given schedule.
Edit an Auto Attendant
Click the pencil icon on the appropriate row to edit the Auto Attendant.
This provides an advanced form that exposes much of the Auto Attendant capabilities for extended call handling scenarios.
Number Handling
At the top of the form is 'Manage Phone Numbers'. This can be used to add/edit/remove numbers and resource accounts. When a number is associated with an auto attendant this way you will have the option of either directly picking the resource account you wish to use or allowing Call Manager to use one of its available resource accounts. The latter is recommended and ensures smooth setup of a number to an auto attendant.
The process of adding a phone number can take some time as there are various steps that happen in the background. The portal will notify you once this operation is complete.